The report into poor care at Mid Staffordshire NHS trust is due very soon.
Why do patients, particularly older patients, experience indignities such as being denied wearing their glasses (“in case you roll over on the pillow and break them”) or being made (forced?) to sit in an armchair (“you know you get dizzy and might fall”). One reason is because of the increasing use of a particular approach to risk management and its procedures that characterise not only society, as exemplified by the ‘high-viz jacket’ phenomenon, but also by healthcare organisations.
This paper on http://plymouth.academia.edu/bennygoodman/Posts
discusses a research report and the implications for care and care management in the NHS and other organisations that links a particular way of thinking, risk management and poor quality care.